Warranty, Refund and Return Policy

1. All products sold through the Slim Finity Website come with guarantees that cannot be excluded under the Australian Consumer Law, and our Warranty Policy does not limit any rights and remedies a customer may have under the Australian Consumer Law.

2. In addition to a customer’s rights under the Australian Consumer Law, Slim Finity offers a 12-month warranty on products sold through the Slim Finity Website which are found to be faulty or damaged, except (and subject to the Australian Consumer Law):

a. if expressly stated otherwise on the product listing – please refer to the product listing for the express warranty period;

b. in relation to accessories or bonus gifts (as noted as such in a product listing); or

c. if the fault or damage is due to:

i. normal wear and tear;

ii. damage arising from improper assembly or modification of the product;

iii. damage arising from abnormal use or abuse of the product;

iv. damage, wear and tear as a result of improper or lack of maintenance and/or care of the product (e.g. of fabric, leather or timber); or

v. damage to external product packaging only.

3. We will assess each warranty claim on a case-by-case basis. Depending on the nature of the damage or fault, we may arrange to:

a. send missing parts (if applicable);

b. suggest a method of self-repair (if applicable).

c. replace the product (subject to availability);

d. offer an alternative product; or

e. offer a partial or full credit voucher or refund.